Welcome to the terms and conditions of The Book Trade Charity website; please read these carefully. By accessing this website we assume you accept these terms and conditions. If you do not agree with the terms and conditions please do not use this website. We reserve the right to change these terms and conditions at any time. Your continued use of this site after changes have been posted constitutes your acceptance of the relevant changes or new terms of use. For the purposes of these terms and conditions “us”, “we”, “our” and “the Charity” refer to The Book Trade Charity.

About us:

The Book Trade Charity

Registered Charity No. 1128129 (England & Wales)

A Limited Company Registered in England No. 6725178

Registered office:

The Foyle Centre, The Retreat, Kings Langley, Hertfordshire, WD4 8LT

Tel. 01923 263128

e-mail: [email protected]


Every reasonable effort has been made to ensure that the information on our website is correct and up to date, however, we cannot guarantee that it is free of errors and inaccuracies. The content on the website is for information only and is not intended as advice and we disclaim any liability (as far as is permitted by law) to any third parties for any injury, damage, loss or inconvenience arising from the reliance on information included in this website.

The Book Trade Charity reserves the right to amend or replace any of the content of this website at any time without prior notice.

Limitations on the use of this website

You may not use The Book Trade Charity website for any of the following purposes:

  • to knowingly transmit any data, send or upload any material that contains viruses, or any other harmful programs which could harm or disable software or hardware
  • to disseminate any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material
  • to transmit material that encourages criminal conduct, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice
  • to gain unauthorised access to other computer systems
  • to interfere with any other person’s use or enjoyment of The Book Trade Charity website
  • to breach any laws concerning the use of public telecommunications networks
  • to disrupt or interfere with networks or websites connected to The Book Trade Charity website
  • to make, transmit or store electronic copies of materials protected by copyright without the permission of the owner, whether it be The Book Trade Charity or otherwise



You are responsible for any loss or damage we suffer (including our reasonable legal fees) that are caused by your breach of these terms and conditions.



The copyright to the contents of our website belongs to The Book Trade Charity. All materials (including without limitation all articles, text, graphics, images, logos and any other material) are the sole copyright of The Book Trade Charity and are protected by copyright under English and foreign laws.

The use of our logo or brand name without our prior consent is not allowed.

We are happy for you to copy information contained in our website for personal use as long as the copyright and source indications are also copied, the document is not amended in any way, is copied in its entirety and is not reproduced in a derogatory or misleading manner or context.

You may not sell or modify our material or reproduce, display, publicly perform, distribute or otherwise use our material in any way for any public or commercial purpose. The use of our material on any other website or in a networked computer environment for any purpose is prohibited without the permission of The Book Trade Charity. If you do wish to use any material from our website for any commercial or business purpose, you must write for full permission to [email protected] and provide us with full details of what you would like to use and how you plan to use it.

Links to third party websites

Our website contains links to third party websites. These links are provided solely as a convenience to you and not as an endorsement by us of the contents or accuracy of materials on such third party websites. The Book Trade Charity cannot take any responsibility and makes no warranties, representations or undertakings about the content of any other website accessed by hypertext link. The Book Trade Charity has no control over the availability of the linked pages. If you decide to access linked third party websites, you do so at your own risk. Our privacy policy applies only to our site, so you should always be aware when you are moving to another site and read the privacy statement of any site which collects personal information.

Links to our website

If you wish to link to our website please contact us at [email protected] for more information and permission.

All links to our website must comply with the following rules:

  • The links must consist of the following text only: The Book Trade Charity and the URL in respect of which The Book Trade Charity’s permission has been given
  • The link must not insinuate that your organisation or any of its products or services is recommended by, or associated in any way with The Book Trade Charity, unless there is a formal partnership in place and suitable wording has been agreed with the Charity
  • Selection of the link by a user must display our website as a full screen and not within a frame on the host website
  • You will take all reasonable precautions to ensure that the use and existence of the link does not cause the transmission of viruses

We reserve the right to request the removal of any link to our website at any time, whether or not previous consent to such links has been given.



The Book Trade Charity does not accept any liability for any technical problems you may experience with our website, including incompatibility of our website with any of your equipment, software or telecommunications links. In particular, we do not warrant that functions contained in the website will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represent the full functionality, accuracy and reliability of the content. Please be aware that no data transmission over the internet can be guaranteed 100% secure; any information sent by e-mail or submitted through the website is at your own risk.

The website is provided without any representations or any form of warranty (either made expressly or implied by law), including the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.


Fundraising complaints procedure:

If you have an issue or complaint relating to our fundraising, please let us know. We will aim to resolve this as quickly and efficiently as we can, in a fair, personal and confidential manner. As a charity receiving donations we recognise we have a responsibility to ensure a transparent and ethical approach to fundraising.

This procedure offers an efficient and robust complaints process for supporters, in line with our values as a charitable organisation, and standards set by the Fundraising Regulator.

Fundraising does not represent a large part of our activity; nevertheless, we regard any complaints as an opportunity to improve, and to learn in order to provide a better service and experience.

The complaints procedure is to ensure that we:

  • listen, and respond, to people who raise an issue with us
  • respond swiftly and efficiently
  • are responsive, fair and consistent
  • offer valid explanations and solutions
  • provide a further stage of the process in order that, if complainants are unhappy with the response, this can be raised at a more senior, or independent, level
  • if complaints are about individuals, we will ensure support/training is provided to them
  • at all times, maintain and respect confidentiality
  • record complaints in a consistent manner, and monitor the processes
  • ensure complaints are used to learn and improve
  • protect anyone raising a concern or complaint from victimisation and/or harassment.

How to complain:

Send your complaint in any one of the following ways:

email: [email protected]

Post: The Book Trade Charity (BTBS), The Foyle Centre, 28 The Retreat, Kings Langley. Hertfordshire WD4 8LT

Telephone: 01923 263128

Our response:

Your complaint will be reviewed, and we will aim to respond within seven working days of receipt.
If the matter requires further investigation we will provide an update within ten working days of receipt. If you are unsatisfied with our response, your complaint will be referred to the Chief Executive for a review, and response. We aim to complete investigations within a maximum of four weeks.

Taking your complaint outside The Book Trade Charity (BTBS):

If you are still dissatisfied with our response, you are entitled to raise the matter with the Fundraising Regulator. This is the regulatory body for UK fundraising and oversees charities and agencies compliance with the Code of Fundraising Practice. They can adjudicate on complaints relating to fundraising activities where the complainant and the charity cannot reach a resolution. Complaints are required to be assessed by the charity before the issue can be raised with the Fundraising Regulator.

Fundraising Regulator:

2nd Floor, CAN Mezzanine
49 – 51 East Road
London N1 6AH
Tel. 0300 999 3407

Thank you for taking the time to read these terms and conditions.